Refund policy

Every Bilt Different Apparel item is printed to order just for you. Because of that, we don’t run a traditional returns warehouse — instead, if something is wrong with your order, we fix it. No shipping the item back, no restocking fees, no hassle.

You have 30 days from delivery to let us know about any of the following:

• The print is defective, misaligned, cracked, or otherwise flawed

• The garment arrived damaged or with a manufacturing defect

• You received the wrong item, wrong size, wrong color, or wrong design from what you ordered

1. Your order number

2. A short description of the problem

3. Clear photos of the item, including a close-up of the issue and the printed tag or label

Once we review your photos and confirm the issue, we will print a new, corrected item and ship it to you free of charge. You do not need to return or ship back the original item — keep it, donate it, or use it as a shop rag.

If the item can’t be reprinted (for example, the design or garment style has been discontinued), we’ll issue a full refund to your original payment method instead. Refunds are processed within 10 business days of approval, though your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your refund, email us and we’ll chase it down.

Because every piece is made to order, we’re not able to accept returns, exchanges, or refunds for:

• Ordering the wrong size. Please check the size chart on the product page before you order. If you’re between sizes or unsure, email us before you buy and we’ll help you pick.

• Change of mind after the order has gone into production

• Normal wear and tear, or damage from washing or drying against the garment’s care instructions

• Custom and personalized orders, which are final sale unless the item arrives defective or printed incorrectly

• Gift cards

To keep your print looking sharp: wash cold, inside out, on a gentle cycle with like colors. Tumble dry low or hang dry. Do not iron directly on the print, and skip the bleach and fabric softener.

If your tracking shows delivered but the package isn’t there, check with your household and neighbors first, then contact your local carrier. If it still doesn’t turn up, email us and we’ll work with you on a replacement.

Because production starts quickly, we can only change or cancel an order within 12 hours of purchase. Email us right away with your order number and we’ll do our best.

Made-to-order and personalized goods are generally exempt from the standard 14-day right of withdrawal, since each item is produced specifically for you. Your statutory rights regarding faulty, damaged, or incorrectly described goods are unaffected — if your item arrives defective or not as described, the replacement and refund process above applies in full.

Questions

Email biltdifferentapparel@gmail.com and we’ll get back to you. We’re a small, family-run shop in Hammond, Louisiana, and we’d rather make it right than argue about it.